Interpreter & customer support manager

HR-Consulting (www.search4staff.com), on behalf of its client, an international company, is looking for candidates to fill the position of:

Interpreter & Customer Support Manager

DUTIES AND RESPONSIBILITIES:

• providing help and advice to customers using the organization’s services;
• communicating courteously with customers by telephone, email, letter and face to face;
• investigating and solving customers' problems;
• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• keeping accurate records of discussions or correspondence with customers;
• analyzing statistics or other data to determine the level of customer service the organization is providing;
• producing written information for customers, often involving use of computer packages/software;
• visiting customers to provide a one-to-one service;
• developing feedback or complaints procedures for customers to use;
• secretarial services, typing documents, maintaining files,
• handle routine telephone inquiries;
• Translation of official correspondence into Romanian, English and Russian.
• Contracts translation, modification, invoices, receipts…etc.
• Creating and maintaining office contacts database;
• Scheduling and organizing and assisting in activities such as meetings with clients.

EXPERIENCE:
• Good written and spoken communication skills in English, Romanian and Russian.
• Aptitude for solving problems and acting on own initiative
• Highly motivated with a willingness to learn smth new
• A strong team player with a flexible approach

THE COMPANY OFFERS:
• Attractive salary;
• Professional growth.
• Official employment
• Full benefits package
• Work schedule: Mon-Fri from 9:00 to 18:00

Interested candidates are requested to send CV to zz20@search4staff.com
Specify the position for which you apply. (CSM)
For more information about the company can access the site: www.search4staff.com
Tel: 062101257
Thank you for your interest in our company. Your CV will be reviewed. If your work experience and requirements will correspond to the company's expectations and possibilities - we will contact you. If you do not receive any response within two weeks, unfortunately, for the moment we have no vacancies right for you. However, your CV will be stored in our database, and if there will be any vacancy for you in the future, we will propose for discussion.