Customer Support Team Leader

Super opportunity to work for a european company remotely in Moldova!

Simply Contact is a dynamic leader in the customer support and customer service industry, providing services to customers around the world.
International experience and recognition: we are proud of our achievements, such as winning gold in the ‘Best Crisis Management Approach’ category at the European Contact Centre & Customer Service Awards (ECCCSAs) - 2022 and a silver Stevie Award in the ‘Contact Centre of the Year’ category - 2023.
Strong team: more than 550 talented professionals in 5 offices in Ukraine, Poland and Romania, united by common values and commitment to excellence.
Global clients: our client list includes global multinational companies in airline, delivery, fintech, transport, etc.

Our ideal candidate:

Minimum 1 year of experience in managing a customer support team;︊︉️︍︃︃️️︇︈︋︎︁︁︎︎︈︍︊︄︌︊︁︀︍︇︆︇︇︂︂︁
Enowledge of English B2 level or higher;
High self-organization, discipline, punctuality and responsibility for the team;
Team result orientation, troubleshooting.

Job Description:

Ensuring the fulfillment of KPIs of your teamn;
High level of communication with the your team;
Assistance in staff adaptation;
Сoncern about the risks to the efficiency and quality of the team that may arise;
Administering the work schedule to ensure proper coverage at all times;
Working with agents and the management team, holding meetings to ensure clarity of processes and team efficiency.

We offer:

Attractive salary;
Professional training;
Remote work;
Opportunities for development: professional growth in an international dynamic company with career prospects.
E-mail: recruiting@simplycontact.com.ua